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Allowing quick analysis of up-to-date data enables companies to
achieve their business goals.
Any disruption to these processes can have a dramatic impact on business performance,
with service interruptions having the potential to impact revenues and customer
satisfaction.
CNS Customer Services help you to manage this risk. CNS offers unparalleled levels
of customer service and support, to ensure you get the most out of your investment.
- The CNS Software Support team is dedicated to maximizing
your success by first and foremost ensuring your CNS products move into production,
and keeping you running smoothly, productively and with minimal disruptions through
telephone, e-mail and online support.
- CNS Education & Training has been designed to prepare
your team to successfully execute your project efficiently and allow quick enablement
of end-users. Since everyone’s needs are different, we offer cost-effective training
solutions, including on-line user guides, education services and on-site training.
- CNS Professional Services consultants are measured based
on successful implementations and customer evaluations.
Our customer service program is built around ‘Software Support’, ‘Professional Services’
and ‘Education & Training’. The CNS Software Support Program provides customers
and partners with access to new software releases. New software releases offer functionality
improvements, enhancements and add-ons.
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Support Hotline Hours |
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Mon - Fri 9:00 AM - 6:30 PM
Central European Time (GMT+1) |
To ensure you the highest-quality and timely customer service, please perform the
following steps before contacting technical support:
- Make sure the issue you have encountered, is related to our software.
- Consult the application help file for help on using the application.
- Check if the answer to your support issue is already in our
knowledgebase.
- Try to reproduce the problem, and note the circumstances under which the problem
occurs.
- Make a note of your configuration, i.e. the version of our software you are using,
the version of windows (including service packs) and that of any other relevant
hardware/software you are using.
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